Return and Refund Policy

Effective Date: February 15, 2026

Scholyna is a brand operated by ProLuxury Limited. All purchases, contracts, and legal obligations are with ProLuxury Limited.

At Scholyna, we want every customer to feel confident about their purchase. Please read this policy carefully before completing your order.

Our Commitment to Quality

Our products are designed to help learners prepare for professional and academic examinations. We take pride in the quality of our study materials and the level of customer service we provide.

1. Nature of Digital Products

All products sold by Scholyna are digital products delivered via instant download. Upon completing your purchase, you will receive immediate access to download your files. Because digital products are delivered instantly and cannot be “returned” in the traditional sense, our refund policy reflects the nature of these products.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of purchase under the following conditions:

  • File Is Corrupted or Undeliverable: If the file you received is corrupted, damaged, or cannot be opened, and we are unable to provide a working replacement within 3 business days
  • Wrong Product Delivered: If you received a file that is different from the product described on the product page
  • Product Does Not Match Description: If the product you received is materially and significantly different from what was described or shown on the product listing
  • Duplicate Charge: If you were charged more than once for the same order due to a technical error
  • Technical Issues: If you cannot access the materials due to technical problems on our end

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of mind after accessing or downloading the materials
  • Materials have been downloaded or accessed
  • After the 14-day guarantee period has expired
  • Materials were shared or distributed to others
  • Dissatisfaction with exam results (our materials are study aids, not guarantees of exam success)

4. How to Request a Refund

  1. Contact us by email at info@scholyna.com within 14 days of your purchase date
  2. Include your order number, the product name, your reason for the refund request, and any relevant screenshots or evidence
  3. Our team will review your request within 1–2 business days and respond with a decision
  4. If approved, refunds will be processed within 5–7 business days back to your original payment method

5. Refund Timeline

  • Review Time: 1–2 business days
  • Processing Time: 5–7 business days after approval
  • Refund Method: Original payment method
  • Bank Posting Time: Additional 3–10 business days depending on your bank
  • Notification: You will receive email confirmation when the refund is processed

Access Revocation: Upon refund approval, your access to the materials will be immediately revoked and download links will be deactivated.

6. Chargebacks

We strongly encourage customers to contact us directly at info@scholyna.com before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly through direct communication. Initiating an unjustified chargeback may result in account suspension.

7. Technical Support

Before requesting a refund for a technical issue, please contact us so we can assist you. Many issues — such as difficulty opening a file or accessing a download link — can be resolved quickly with our support team. Contact us at info@scholyna.com and we will respond within 1 business day.

8. Consumer Rights

This policy does not affect any statutory consumer rights you may have under applicable law in your jurisdiction.

9. Customized Products — Non-Refundable

Customized or personalized digital products — including custom exam guides created to your specific requirements — are non-refundable once:

  • Work on the customization has begun, OR
  • The completed file has been delivered to you

Before placing a custom order, please ensure your specifications are accurate and complete. If there is an error on our part, we will correct it at no charge or issue a full refund at your choice.

Contact Us

For any questions or concerns, please contact us:

  • Business: ProLuxury Limited (trading as Scholyna)
  • Company Registration No: 78919431
  • Email: info@scholyna.com
  • Phone: +1 (307) 400-2209
  • Address: Unit 903D, 9/F, Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
  • Business Hours: Monday–Friday: 9:00 AM – 6:00 PM | Saturday–Sunday: Closed
  • Response Time: Within 1 business day

Last Updated: March 5, 2026